Company information

The content of this online store is provided, updated and managed by the following companies:

Valley Dogs

Email address: Info@valleydogs.se

Payment and prices

All prices are current and may change in the future. Individual and current total price for your order is summed up at checkout, including any shipping and payment fees, as well as VAT.

We offer the following payment methods:

- Swish
Swish makes it easy and safe for you to shop online. You simply swish to Valley Dogs' corporate swish immediately after your order and then a confirmation will be sent to the email you have provided.

All goods are shipped within 35 days of payment received. Should the 35th day fall on a Saturday, Sunday or public holiday, your order will be shipped no later than the next following weekday.

Deliveries and returns

We offer the following delivery methods:

- Delivery within Sweden
Shipping 49:- for delivery within Sweden. Your order will be shipped within 35 days of registered payment and will be sent with PostNord's delivery note to your mailbox or nearest delivery point, only applies to orders within Sweden. Should the 35th day fall on a Saturday, Sunday or public holiday, your order will be shipped no later than the next following weekday. NOTE: when orders are placed after 5:00 PM, the 35 days will start counting from the next following day.
- Express handling within Sweden The cost is 220:- for delivery within Sweden. Your order will be shipped within 5 days when you place your order before 5:00 PM. If you order after 5:00 PM, your order will be shipped no later than 4 days from receipt of payment. Should the last day fall on a public holiday or a public holiday, your order will be shipped no later than the next following weekday.
- Delivery outside Sweden
Shipping 170:- for outside Sweden. Your goods will be shipped within 35 days of payment being registered with us.

During promotions and discounts, the delivery time may increase by several weeks. If a longer time is indicated in the checkout for shipping when you check out, that will apply first.
Terms of delivery are also stated in the checkout under each delivery method. If nothing is stated, a 35-day delivery time applies. If there is a delivery delay, we will notify you by email. You as a customer always have the right to cancel the purchase in the event of delivery delays. We will do everything we can to fulfill your order. There may be occasions that make it impossible to fulfill the order, for example when our supplier or freight forwarder cannot fulfill their commitment to us. We reserve the right to exempt ourselves from all compensation to the customer regarding delivery delays.

Uncollected delivery notes/packages

Delivery notes/packages that are returned to Valley Dogs because the customer has provided incorrect delivery information will be charged an additional cost of 60 SEK. It is very important that the customer provides the correct name, address and postal code so that the package arrives correctly. If the customer provides the wrong postal code, the package will go to the postal code that has been entered, this is because the information imported to PostNord's portal follows the postal code that has been entered and NOT the postal city.

Delivery notes/packages that are not collected from the agent by the customer will be charged a cost of 200 SEK if the delivery note/package is returned to Valley Dogs.

Info about collar models and how we measure the collars

All products are made by hand, which means that we will not be able to make two EXACTLY the same products, we can do as similar as we can but not exactly. It is important that you specify as specifically as possible how you want your order to look in terms of text size, colors, materials, fittings, etc. If you want double text with a special text size, length of the text or any other requests, this must be included in the order under each collar. If no text other than double text is specified, we will manufacture according to what we think would be good. It is NOT possible to change it afterwards.

All products will be manufactured according to the order placed via the website. All information about how the product should look must be included in the order. The text to be printed on the product must be spelled correctly and in uppercase or lowercase under "What should be written on the collar/leash?". This is the text that will be printed on the product.
If you want to change your order, this must be emailed to info@valleydogs.se

NOTE! If you want to know if something matches (e.g. cerise softshell with cerise cotton band, or if a text color matches with a cotton band/lining), you must contact us BEFORE you place an order.
The goods are purchased from different retailers and therefore the colors may differ.

When it says that the fittings are plated or metal, they are NOT solid. This means that they will lose color over time and it takes different lengths of time for the color to release. For some it may take a month, for others a year, it is very individual.

We measure all collars in a FLAT position lying on a table. Keep in mind that the lining takes up a little extra space when we sew the collar together, do not measure too tightly around the dog's neck.

We are not responsible for ordering the wrong size.

When a collar is manufactured, we measure the collar lying flat on a table. For example, if you specify 36 cm in the choked position, it will mean that we start measuring from the first D-ring on a half choke and the entire collar until it is 36 cm. There will be a seam as a stop before the choke part begins.
If you do not specify any other measurement, all collars are manufactured with a choke part of 10 cm. If you want a different measurement, it must be specified when ordering.

When purchasing an adjustable or fixed collar, we also measure these in a flat position lying on the table. The collar is measured with the click buckles and the collar will be the measurement that you specify when ordering. We DO NOT measure the inner measurement, so keep in mind that some linings take up more space and you may have to add an extra cm so that it does not fit too tight.

If you choose to buy an agility collar, the fixed measurement you specify will be measured from the outer edge of one D-ring to the outer edge of the other D-ring. These are also measured in a flat position, NOT inside measurements.

The necklaces will never be measured in inside measurements! All necklaces will be measured in a flat position on a table.

Be careful when measuring your necklaces as no margins are left on the necklaces for sewing. A sewn necklace cannot be made larger.

The leash should be fastened to the D-ring next to the click buckle, the leash should NOT be fastened to the D-ring that holds the artificial leather (the D-ring that is cut open on one side). The cut D-ring cannot handle any pull or jerk. The cut D-ring is only there to extend the lining of the necklace.

When purchasing an adjustable necklace with solid brass, the cut open ring will NOT be solid brass because it cannot be cut. The D-ring will be matched to the necklace, either in silver or black plated.

Read more about how we measure under "Size Guide"

Collars that are of the "half choke with snap" model are NOT recommended for dogs that pull on a leash. This model is of the more sensitive type and the half choke part can fray due to the pressure from the snap when the dog pulls. The amount of pull needed for the collar to fray varies from color to color as they can come from different suppliers. When ordering a half choke with snap, there is no guarantee on the choke part, regardless of whether the dog pulls or not.

Washing and handling advice

To get the longest durability of a collar with artificial leather, the collar should not be used when it is raining, when the dog is bathing, after it has bathed or if there is a risk that the collar will get wet, this also applies to snowfall. Artificial leather dries out very quickly and cracks very quickly if exposed to moisture, regardless of how you dry it afterwards. Artificial leather should not be exposed to moisture at all, if it is exposed to moisture it may crack within a month or so. For the longest durability, collars with artificial leather should NOT be used in poor/humid weather. This only applies to artificial leather, NOT metallic leather. The other linings are more durable and can withstand the elements in a completely different way.

The collars should not be left wet in a box or similar, as this can cause them to start to smell bad and the lining to wear out faster.

The collars cannot be washed. If the collar gets dirty, we recommend wiping it with a damp cloth. Washing the collar in a washing machine will reduce its quality.

Plated fittings and metal buckles

Most of our fittings are plated, which means that they have a surface coating that can change over time. This is a natural part of the wear and tear of normal use. Black rivets generally have the shortest shelf life in terms of color fastness, while other fittings – such as snap hooks, D-rings, O-rings and tri glides buckles – tend to retain their finish longer. D-rings marked “solid brass” are not plated, but consist of solid brass straight through. They therefore do not lose color, but may darken over time. They can easily be polished with a soft cloth to restore their shine. How quickly the plating wears out depends on several factors, including how often the collar is used and the environment in which it is exposed to wear.

Please note that our necklaces are not intended for use in the bath or in humid environments, as water and moisture accelerate wear on both fittings and materials in general. When in contact with water, some metal fittings may lose color or affect the finish over time - especially plated details. In order for the product to maintain its appearance and function for as long as possible, we recommend that you avoid using it in the bath, rain or other wet conditions. None of our products should be used in salt water, as it significantly affects the materials. Salt water wears the fittings much faster and can also cause rust.

Complaints

If you discover a manufacturing defect, you must contact us via email within 7 days of receiving your order and describe the problem. Should the product need to be investigated, it must be sent back immediately in its original condition (within 3 days of our approval of the complaint) and without delay. Products sent back too late will not be accepted.
The product must not have been altered or destroyed in any way that makes it impossible to investigate.

If you feel that something is wrong with your custom-made order, please contact us via email at: Info@valleydogs.se and describe the problem. You will be responsible for the shipping back to us to investigate the product. Should it be the case that we have sewn incorrectly, we will refund the shipping and sew new products for you. Should the order be sewn correctly, you will have to pay 150:- for handling and investigation before we send the goods back.
The goods must be sent with tracking and not cash on delivery.

Open purchase and exchange right

Open purchase and exchange right do not apply if the product has been made to order, tailored especially for you or has a clear personal touch according to your wishes.

If you as a customer have handled the item to a greater extent than is necessary to determine its characteristics or function and this has led to the returned item being of lesser value, we are entitled to deduct an amount corresponding to the decrease in value of the item from the amount to be refunded. The decrease in value is assessed on a case-by-case basis.


Right of withdrawal

According to the law, the consumer has 14 days to cancel their purchase. The cancellation period begins on the day the consumer receives the goods. The day the cancellation period begins is not included when calculating the cancellation period. This means that the following day is day one of the cancellation period.

If the last day of the cancellation period falls on a Saturday, Sunday or public holiday, the cancellation period is extended so that it also applies to the next working day.

There are times when the right of withdrawal does not apply and one of these times is

Goods that are specially manufactured according to the consumer's wishes or that have a clear personal touch.
This applies to your orders via Valley Dogs where you specially order all your goods and design them yourself with a personal touch.

Complaints should be sent to:
Valley Dogs
Lennheden 357
78169 Borlänge

Refund

Since the products are manufactured to order and tailored for you, you cannot return the goods.

Read more about the Distance Selling Act at the Swedish Consumer Agency: http://www.konsumentverket.se/

Lost packages

We completely disclaim responsibility for lost packages with Postnord. If you want your goods to be sent in a way other than traceable, please contact us via email and we will resolve it. You will be responsible for the additional cost.

Privacy Policy

When you place your order with us, you will need to provide certain personal information. In connection with your order, you agree that we store and use your information in our operations to fulfill the agreement with you. According to the Personal Data Act (PUL), you have the right to receive the information that we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, please contact us via email.